Frequently Asked Questions
Everything you need to know about your Paul Costelloe shopping experience.
What is your standard shipping policy?
We offer complimentary standard shipping on all orders over £150. For smaller orders, a flat rate is applied at checkout. Most orders arrive within 3-5 business days.
How do I return an item?
You can return any unworn, unwashed items with original tags attached within 30 days of delivery. Please use our online portal to generate a prepaid return shipping label.
Where are Paul Costelloe products manufactured?
Our collections are designed in London and manufactured by expert artisans across Europe and Asia, ensuring the highest standards of tailoring and luxury craftsmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend choosing the larger size for our tailored fits.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.